Missy Davies

Shopify

• Implemented customer marketing subscription feature by developing a new GraphQL endpoint, leveraging Redis and Sidekiq to enqueue and perform jobs to sync marketing status between the messaging service and core databases, and implementing event tracking to monitor status changes
• Conducted in-depth analysis of database model relationships by writing complex MySQL queries in order to create services and maintenance tasks to ultimately purge 3M+ records, close 15M+ assignment, and drop 3 unused tables without orphaning any records
• Built backend infrastructure to display AI generated conversation topic labels to merchants using webhooks and event tracking
• Upgraded messaging services to the latest versions of Redis and Sidekiq and other dependencies
• Created new React placeholder components to reorganize the Inbox admin appearance into tabs and render the chat widget preview dynamically so text is properly translated on foreign shops

SmarterQueue

• Investigated and provided level 3 support debugging for 25+ customer issues per day using Amplitude event tracking and internal logs
• Developed over 150+ long term, scalable SOPs to continuously improve asynchronous coordination including transitioning the team to a Scrum-inspired workflow
• Coordinated with product/UX teams to redesign the entire tool with customer feedback in mind
• Hired, trained, and managed a fully distributed team of 4 Customer Success Managers

• Wrote thorough technical documentation for 320+ Help Center articles and filmed 70+ video tutorials
• Improved customer onboarding experience based on feedback and Hotjar recordings by building an education dashboard and introducing personalized onboarding calls

GitLab

• Created 4 new CRUD endpoints in the GraphQL API as a prerequisite to move the pipeline trigger token UI to Vue code
• Removed `external` field from REST and GraphQL APIs and updated technical documentation
• Created a new GraphQL API endpoint to provide access to group release information, which will be used to support the Merge Request filter in the future
• Added to the Handbook > Travel section on " Tips on Working Remotely While Abroad"

Rails

• Audited all Rails Guides and updated formatting to align with the official style guide
• Fixed typo to clarify Rails Active Record Migrations guide
• Improved "Contributing to Ruby on Rails" guide during hackathon with Shopify core Rails team

Open Source Masterclass MOOC

• Reviewer and proofreader for the course with OpenStack and Open edX teaching how to contribute to open source projects

Anki (spaced repetition flashcard study tool)

• Reviewed and updated technical project documentation related to scheduler 2.1 release

Hackbright Academy